Apollo Twin USB
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Apollo Twin USB
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D. Gusev
Recommend not purchasing Apollo Twin USB
Read this review before purchasing Apollo Twin USB for WIndows. I strongly recommend not purchasing this interface.
There have been many praise reviews about this company and their audio interfaces. But I was disappointed with their products as much as possible. Finally, when I bought the Apollo Twin USB card that I had been dreaming about for so long, I got a crookedly working piece of iron. The sound is constantly disappearing, the console is crashing. Tried different USB inputs, reinstall the drivers and the card software. It's no use.
Communication with the support didn't work out. The first time I was answered simply by copying information from their website (from UAD nobody gives a sh*t about this information, they don't even think about expanding or updating it). The second time the support agent just disappeared and stopped responding. I wrote the third time, but I don't expect the situation with Apollo to change. In addition, the support service is very slow and of poor quality.
My guess is that I will have to change the whole system now, but I have no idea what to build. On the site you will see just a couple of lines about the requirements, just what is NOT RECOMMENDED, but when using their useless audio interface you will encounter a lot more pitfalls (because there is no information what is RECOMMENDED for stable operation). And only if you have universe luck - Apollo Twin USB will work fine.
In general, I am surprised how such praised engineers of the company were able to produce such a low quality product. Apollo Twin USB is worse than any budget interface. Even the interface for $100 at me worked stably throughout the year, and UAD did not start working immediately on the day of purchase. It feels like they tested this card for just a couple of days on one computer at home with one engineer and decided that it would be enough, put a price tag of $800 and released it on the market. Look at the number of topics on the forum and the official website for problem solving! Incredible number of people with problems with UAD audio interfaces.
It's a shameful product for the company. I'm sorry for the money, time and nerves spent.
D. DeBerry
Actually awesome when given the right info
Man. Bought it a year ago got sent the PC version instead of the thunderbolt. Still can,t use it ugh. Had to change whole platform to PC was never given registration plug in pack . Played ball on PC format .. Let me help Universal Audio out wither Mac or PC dont buy our product unless your running and I7 or I5 with 32 gb or up . Because it's a damn great product or other than doing so your gonna be on struggle bus island .Cause sales people at music stores dont really facilitate that 1% producers market. They just sell shhhh.
D. DeBerry
Actually awesome when given the right info
Man. Bought it a year ago got sent the PC version instead of the thunderbolt. Still can,t use it ugh. Had to change whole platform to PC was never given registration plug in pack . Played ball on PC format .. Let me help Universal Audio out wither Mac or PC dont buy our product unless your running and I7 or I5 with 32 gb or up . Because it's a damn great product or other than doing so your gonna be on struggle bus island .Cause sales people at music stores dont really facilitate that 1% producers market. They just sell shhhh.
W. Vickers
Very disappointed with customer service
Right out if the box my Apollo twin mk2 did not turn on when plugged into my computer. I've called customer service a number of times and just get a pre recorded message saying to try the online help and it hangs up. I've emailed them my issue and have been waiting for an email back for 4 days. Apparently my PC might not be compatible with the interface which confuses me but all I want is an explanation and a little effort put in to my issue but it seems I can't even get that. It pains me to write this because of all the great things I've heard about this company but I feel this it my last option to get some attention for my problem.
D. Barbenel
instillation proceedure / customer service
I have not yet plugged in my Apollo Twin and already I hate UA.
a) even before you connect to the website you have to agree to a data policy with no opt-out options
b) sending a request to customer services is like getting into Fort Knox:
umpteen info request and security checks just to send a form
c) the instillation video has the ugliest music I have ever heard.
I feel like I'm being treated like a data cow rather than a customer.
Y. Jiang
I can't use in my surface 6 pro and windows 10.
The Apollo Twin USB can't work on the Surface 6 pro.
Ö. Aytacer
Always Problems with USB 3.0 driver
This device is useless if you don`t provide a new driver package which is compatible with windows. The second computer is also not running properly. The USB Twin costs almost 800€!!!! Please support us with a solution which is working!
D. Lulli
High Latency Uad Twind Duo Usb
The card does not return the described performances, the latency perpetrated is 3,605 to 44,100 and not under 2ms as described, therefore the card has been returned to the store. I worked with the same model thunderbolt and work at a latency of 1.4 ms, the difference is a lot and the usb model is unusable.
B. Smith
Unbelievably frustrating
High quality recordings when it works as IT SHOULD. The amount of audio drop outs this thing gives me per session (No matter what buffer sample I choose, bit rate, ANYTHING) On average probably at least once every two minutes. My computer is more than capable of running this unit to it's advertised potential (I7 4.4ghz 6 core, 3200 mhz memory, 3.0 gen 2 USB ports, etc. I want to love the unit but the fact they haven't pushed out a firmware update or something to resolve the well known USB compatibility issues, is beyond me. Maybe customer service will reach out to me.
.
Endless complications with compatibility, Unusable
Had it for 2 years, mega compatibility issues. Tech team tried to solve it but was unsuccessful. Tried reinstalling, Installed a new 3.0 card and nothing. It used to work sometimes now it doesn't work at all.
l. nagra
Not supported on Mac iOS
this interface is not supported on mac iOS
its really bad ! i hope this interface will be available in the future will also supported for mac
B. Maynard
Does not deliver - Sounds like a scratchy vinyl record. Needs better drivers
Went for the hype and it did not deliver on the promises. I thought UA was supposed to know what they're doing in this area. Apparently when it comes to Windows drivers, as the driver sucks big time with bad latency and crackles and pops and clicks. I've heard popcorn sound better. Come on guys you can do better that this. I spent a lot of money on the the box and the plugins not to have it sound like something come out of a turntable. Please...get your act together. I can't recommend this USB interface to anyone. Perhaps the Thunderbolt ones are better??? Still waiting for a response for their support techs, do they have any support????
R. Humphries
Pile of Junk!
For over a year now i have had this thing and it does not work and UA and sweetwater have never ever provided a half as attempt to solving the problem. Sounds like a dying robot no matter what i do. UA also refused to replace my item during the warranty period after several emails asking for such.
.
Avoid, too many problems.
As other reviewers said, problems with AMD, pops and crackles coming from god knows where, terrible driver performance, slow updates. Right now the front panel buttons of my interface don't respond, and there's no solution given anywhere.
Avoid buying it, and mostly avoid buying plugins or you'll be chained to UAD. Yeah, they're great sounding, nope it's not worth the hassle.
N. Yildiz
Not suitable for stabile working environment.
Sadly this device since day one does freeze if computer gets heavy loaded.
Easy way to cause crash/freeze simply run Vienna Mir and few VSTs, also something which would load CPU of your machine heavy enough. Usually when this happens the Apollo will generate insane loud noise which will damage all your production if you are in recording.It does shock heavily by this sound if you are editing something or listening to mixes. Imagine... you work on a heavy orchestrated piece where you got pianissimo and suddenly through your headphones or speakers you will suddenly hear loud electrical noise when device freezes. I am forced to reboot the device at least 30-60 times a day. I don't even waste my time for support anymore. I simply reboot it.
Time is money - and this is too expensive device to have such problems.
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Diego
I purchased apollo Twin Duo USB and I found myself very badly, I had problems with drivers, and I had to give it back to back, this thing is not very nice
A. Salgani
UAD LIMITED MY # of transfer per ACCOUNT NOT SAFE TO BE WITH THEM monopoly technically you dont own device
UAD LIMITED MY # of transfer per ACCOUNT NOT SAFE TO BE WITH THEM monopoly technically you dont own device
A. Salgani
UAD LIMITED MY # of transfer per ACCOUNT NOT SAFE TO BE WITH THEM monopoly technically you dont own device
UAD LIMITED MY # of transfer per ACCOUNT NOT SAFE TO BE WITH THEM monopoly technically you dont own device
A. Salgani
UAD LIMITED MY # of transfer per ACCOUNT NOT SAFE TO BE WITH THEM monopoly technically you dont own device
UAD LIMITED MY # of transfer per ACCOUNT NOT SAFE TO BE WITH THEM monopoly technically you dont own device
A. Salgani
UAD LIMITED MY # of transfer per ACCOUNT NOT SAFE TO BE WITH THEM monopoly technically you dont own device
UAD LIMITED MY # of transfer per ACCOUNT NOT SAFE TO BE WITH THEM monopoly technically you dont own device